HOW TO BUILD A BRANCH OF A BANK IN THE METAVERSE?
Today's market is dominated by B2C industries that provide increasingly fast, simple, and convenient customer experiences through digital transformation. This has resulted in higher consumer expectations, especially for retail banking.
The time has come for mid-sized retail banks and credit unions to start investing in customer engagement. Otherwise, banks and fintech challengers that got there first will push them out of business.
2 out of 20 retail banks are regularly working on improving their customer experience. 71% of retail banks believe that digital customer engagement is crucial to the success of their business today and tomorrow. Compared to competitors that do not optimize their customer experience, retail banks have 3.2x faster growth.
Technology, knowledge, and processes can help you continuously optimize the customer experience, giving you a competitive advantage.
Your organization's unique abilities will also be enhanced when it provides the flexible omnichannel experience that customers want. Empowering your experts and regional advisors with the right tools can help them build more personal connections with customers in your functional area.
Retail banking customers expect omnichannel experiences, according to the World Retail Banking Report 2021.
You might think of omnichannel from the perspective of digital customer experience but remember the need for personalized advice and human connections in a rush to digitize everything.
Almost a third (34%) of retail banking customers want more human interaction from banks and credit unions.
The time has come for mid-sized retail banks and credit unions to start investing in customer engagement. Otherwise, banks and fintech challengers that got there first will push them out of business.
2 out of 20 retail banks are regularly working on improving their customer experience. 71% of retail banks believe that digital customer engagement is crucial to the success of their business today and tomorrow. Compared to competitors that do not optimize their customer experience, retail banks have 3.2x faster growth.
Technology, knowledge, and processes can help you continuously optimize the customer experience, giving you a competitive advantage.
Your organization's unique abilities will also be enhanced when it provides the flexible omnichannel experience that customers want. Empowering your experts and regional advisors with the right tools can help them build more personal connections with customers in your functional area.
Retail banking customers expect omnichannel experiences, according to the World Retail Banking Report 2021.
You might think of omnichannel from the perspective of digital customer experience but remember the need for personalized advice and human connections in a rush to digitize everything.
Almost a third (34%) of retail banking customers want more human interaction from banks and credit unions.
Using technology to connect digital and in-person experiences is also an option for your business. Automated self-service kiosks and other technologies can be found in branch interfaces, making the journey consistent and convenient from home to the branch. In addition, a great way to provide personalized interactions beyond bank branches is to offer a Metaverse Virtual Branch Experience.
Finances Online reports that up to 82% of customers want to book an appointment with a bank advisor conveniently and quickly.
Data-driven personalization across channels is essential for omnichannel engagement and optimization.
This is why we propose an Optichannel approach.
With Optichannel, you provide the best channel to your customers in every context, including:
• the right channel
• for the most optimal interaction, and
• at the right time
In today's world, technology is integral to meeting modern customer expectations, offering an omnichannel experience, and enabling human interaction that is more personalized.
Your bank website's customer experience is essential to capturing more customers and converting them into sales.
Some questions to consider include: Can your customers find the exact information they need quickly? What is the ease of scheduling a meeting with a banker? Is it possible to beat competitors by providing a more convenient and personalized experience?
It is vital to ensure that their first impression of your company (usually your website) leaves a positive impression that will keep them coming back to you.
There is more to online banking than just the website. Human-to-digital interaction would be great, wouldn't it?
In a world where over 40% of customer appointments are set outside of banking hours, can your bank afford not to be available to your customers around the clock?
Banking customers must be able to schedule appointments efficiently, and an easy-to-use appointment scheduling system can help them achieve that.
With a Virtual Branch in the Metaverse where all their questions can be answered and problems solved instantly, how can you say no to more sales and happier customers? Rather than waiting on hold for the next available agent to answer their question or solve their problem, you can solve it immediately.
Banks can reinvent their relationships with customers and employees through Metaverse by leveraging technology.
Using Metaverse, banks can construct customized relationships and generate custom recommendations at a time when banking has turned into a mechanical process with little human interaction.
With the Metaverse, banks can take advantage of many new opportunities and reimagine transactions to engage an audience ready to connect with them by using personnel in new ways, attracting skills, and finding new, more human ways to connect and interact with their clients online.
Bank customers can check their balances, deposit checks, and make transfers via the Metaverse without physically being present in the bank.
In the virtual branch, the customer feels like he or she is present and interacts one-on-one with the agent for the transaction, giving the customer a sense of presence. Increasing customer loyalty helps strengthen the institution's relationship with the customer. Aside from that, Blockchain-based Metaverse banking is equipped with high-tech security. At Liveplex, we offer customers on and off-chain security using the MTE (micro token exchange) technology for FIPS 140-3 compliance.
Banks can provide digital face-to-face human services in an unprecedented and extra-customized way with the Metaverse.
Blockchain allows banks to adopt De-Fi business models. A banking institution could develop new products and services like Digital Bills, Digital Property (securing, insuring, lending, and storing), and Digital Twins (recreating real-world banking experiences via digital copies).
Are you ready to take your first steps into the world of new experiences for your customers with Liveplex?
Metaverse Strategy
A Metaverse Strategy is a combination of purpose, approach, and outcome. Liveplex helps you identify them. As part of this process, we also evaluate the bank's digital readiness as we create an optimal omnichannel virtual approach.
Essential Metaverse
There are different objectives for every bank in the Metaverse. For some, creating a 24/7 virtual branch is essential, while for others, it's about attracting new, younger customers to the bank- whatever the bank's objective, there are some elements of Web 3.0 Banking they can implement to start on the path to a more profound journey.
Immersion Strategy
To connect banks with their customers, we help them create a strategy that reaches out to them. As part of this process, experience development, metaverse content provisioning, and customer experience management are included.
Creating these elements for the future of the banks' virtual identity is imperative and essential, even as they begin their Web 3.0 journey.
Talk to Liveplex about setting up a virtual branch and developing a Web 3.0 strategy before you fall behind.
Finances Online reports that up to 82% of customers want to book an appointment with a bank advisor conveniently and quickly.
Data-driven personalization across channels is essential for omnichannel engagement and optimization.
This is why we propose an Optichannel approach.
With Optichannel, you provide the best channel to your customers in every context, including:
• the right channel
• for the most optimal interaction, and
• at the right time
In today's world, technology is integral to meeting modern customer expectations, offering an omnichannel experience, and enabling human interaction that is more personalized.
Your bank website's customer experience is essential to capturing more customers and converting them into sales.
Some questions to consider include: Can your customers find the exact information they need quickly? What is the ease of scheduling a meeting with a banker? Is it possible to beat competitors by providing a more convenient and personalized experience?
It is vital to ensure that their first impression of your company (usually your website) leaves a positive impression that will keep them coming back to you.
There is more to online banking than just the website. Human-to-digital interaction would be great, wouldn't it?
In a world where over 40% of customer appointments are set outside of banking hours, can your bank afford not to be available to your customers around the clock?
Banking customers must be able to schedule appointments efficiently, and an easy-to-use appointment scheduling system can help them achieve that.
With a Virtual Branch in the Metaverse where all their questions can be answered and problems solved instantly, how can you say no to more sales and happier customers? Rather than waiting on hold for the next available agent to answer their question or solve their problem, you can solve it immediately.
Banks can reinvent their relationships with customers and employees through Metaverse by leveraging technology.
Using Metaverse, banks can construct customized relationships and generate custom recommendations at a time when banking has turned into a mechanical process with little human interaction.
With the Metaverse, banks can take advantage of many new opportunities and reimagine transactions to engage an audience ready to connect with them by using personnel in new ways, attracting skills, and finding new, more human ways to connect and interact with their clients online.
Bank customers can check their balances, deposit checks, and make transfers via the Metaverse without physically being present in the bank.
In the virtual branch, the customer feels like he or she is present and interacts one-on-one with the agent for the transaction, giving the customer a sense of presence. Increasing customer loyalty helps strengthen the institution's relationship with the customer. Aside from that, Blockchain-based Metaverse banking is equipped with high-tech security. At Liveplex, we offer customers on and off-chain security using the MTE (micro token exchange) technology for FIPS 140-3 compliance.
Banks can provide digital face-to-face human services in an unprecedented and extra-customized way with the Metaverse.
Blockchain allows banks to adopt De-Fi business models. A banking institution could develop new products and services like Digital Bills, Digital Property (securing, insuring, lending, and storing), and Digital Twins (recreating real-world banking experiences via digital copies).
Are you ready to take your first steps into the world of new experiences for your customers with Liveplex?
Metaverse Strategy
A Metaverse Strategy is a combination of purpose, approach, and outcome. Liveplex helps you identify them. As part of this process, we also evaluate the bank's digital readiness as we create an optimal omnichannel virtual approach.
Essential Metaverse
There are different objectives for every bank in the Metaverse. For some, creating a 24/7 virtual branch is essential, while for others, it's about attracting new, younger customers to the bank- whatever the bank's objective, there are some elements of Web 3.0 Banking they can implement to start on the path to a more profound journey.
Immersion Strategy
To connect banks with their customers, we help them create a strategy that reaches out to them. As part of this process, experience development, metaverse content provisioning, and customer experience management are included.
Creating these elements for the future of the banks' virtual identity is imperative and essential, even as they begin their Web 3.0 journey.
Talk to Liveplex about setting up a virtual branch and developing a Web 3.0 strategy before you fall behind.